1. Data Controller

2. Purposes of Processing

Personal data is processed for the following purposes:

• Providing access to the online content of the website.
• Enabling registration and access to the third-party Materialise platform.
• Handling user enquiries and requests.
• Maintaining visit logs (IP addresses, browser data, country, page accessed, etc.) for statistical purposes.
• Implementing website security measures.
• Where applicable, sending commercial information about our products and services by electronic means.

When completing any of the website’s forms, users will be required to provide certain personal data, which will be processed for the purpose for which it is requested.

3. Lawful Basis

Data is processed on the following legal grounds:

• User consent.
• Compliance with legal obligations.
• Where applicable, performance of a contract or pre-contractual measures.

4. Recipients and Transfers

Recipients: VALOR IMPLANT, S.L.

No international transfer of data outside the European Economic Area is envisaged, except for storage purposes, and in any case based on the existence of an adequacy decision or appropriate safeguards.

5. Retention Period

Data will be retained for at least the periods established by applicable legislation and, in any case, for as long as the user’s consent remains valid.

Personal data processed in connection with the provision of custom implant and prosthetic product design and manufacturing services will be retained in accordance with the legal retention periods applicable to that activity.

6. Your Rights

Data subjects have the right to:

To exercise these rights, please send a written request or email to the Data Protection Officer at dpo@valorimplant.com, including the reference “Data Protection” and a copy of your national ID or passport.

Data subjects also have the right to lodge a complaint with the competent data protection supervisory authority.

7. Accuracy and Updates

Users must complete forms with truthful, accurate, complete, and up-to-date information, and must not enter data belonging to another person. The user shall be solely responsible for any direct or indirect damage caused to any person as a result of providing false, inaccurate, incomplete, or outdated data.

Users must notify us of any changes to the data provided in order to keep their information duly updated.

8. Information Security

Valor Implant, S.L. has implemented all legally required measures for the protection of personal data and has adopted all technical means available to prevent the loss, misuse, alteration, unauthorised access to, or theft of personal data provided by users.

9. Minors

Valor Implant, S.L. prohibits the use of its web services by users under the age of fourteen, unless express consent is provided by their parents or legal guardians.

Under no circumstances may a minor provide data that could reveal information about other members of their family group or their characteristics, without the consent of those individuals.

10. Web Analytics

This website uses various analytics tools to understand how it is searched for, accessed, and used by visitors. These analytics tools may involve the collection of personal data such as IP addresses, connection location, and browser or hardware information. This information is not linked to individual users and is used solely for statistical purposes.

11. Third-Party Features

This website may incorporate features and plug-ins provided by third parties for various purposes, including web analytics, maps, videos, and social media sharing. These plug-ins establish a direct connection between the user’s browser and domains controlled by the third party, and most collect information about pages visited in order to serve interest-based advertising.

12. Materialise Platform

Valor Implant uses the Materialise platform (Materialise Mimics Flow) to communicate with clients regarding clinical cases and to carry out the design of custom implants and prostheses.

Personal data of platform users will be processed for the purpose of registration on the platform and the management of clinical cases, as well as to gather the information necessary for the development of the appropriate product.

Valor Implant, S.L. will anonymise all information communicated by the parties involved in the process that is not required for the design and manufacturing of the products. The platform is owned by MATERIALISE NV, with whom a data processing agreement has been signed in accordance with Article 28 of the GDPR.

13. Google reCAPTCHA

We use Google reCAPTCHA on our contact forms to verify that submissions are made by humans and not automated bots. During the analysis, reCAPTCHA may collect:

• IP address of the device used.
• Date and time spent on the website.
• Mouse movements on reCAPTCHA surfaces and image identification tasks.
• Browser and operating system identification data.
• Google account information, if the user is signed in to Google.

According to Google, the information collected by reCAPTCHA is not used for personalised advertising.

14. Google Analytics

15. Other Google Features